Your privacy is important to us
We are committed to treating your information securely, with respect and in line with data protection law.
We keep this privacy notice under regular review and we will place all updates of this page on the website as soon as is practicable.
For further information you can contact us as follows:
Fenland House, Hostmoor Avenue, March, PE15 0AX
We are registered with the Information Commissioner’s Office ZB168350
What type of information we hold
We currently collect, process and store the following information:
- Contact details
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Carry out our obligations arising from any contracts entered into between you and us
- Notify you about changes to our service
- Send newsletters from time to time
- To administer our business and support those who work with us
- To comply with legal or regulatory requirements
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time by contacting firstname.lastname@example.org
- We have a contractual obligation.
We never share personal information with any other organisation for third-party marketing purposes.
We may share information when required by law, for example at the request by the Police or any other statutory authority or regulator who has a reasonable need for this information to effectively conduct their business e.g. criminal investigations.
Your information is securely stored on Office 365 and Dropbox on UK servers. We will only keep information about you during the term of our contract and following termination, 2 years.
At the end of our retention period, we will securely destroy your information.
We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.
To help us ensure confidentiality of your personal information we may ask you (and any of your representatives) security questions to confirm your identity when you call us and as may be necessary when we call you. We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113 Email: firstname.lastname@example.org
To make this site simpler to use, we place small files on your computer, known as cookies, almost all websites do this. Cookies have many uses and most are not damaging to your privacy, all of the cookies used on this website fall into that category. We do not permit cookies that collect or transfer your detailed personal data to other websites for advertising or other purposes.
Cookies are used on this site purely to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using the site, so it can be made easier to use and ensure there is enough capacity and fast enough
We use Google Analytics to determine how many people use this site. Google Analytics stores information about the pages you visit, how long you are on the site, how you got here and how you utilise the website. We do not collect or store any directly identifiable personal information (e.g. your name or address) which could be used to identify who you are. To find out more about how Google uses the information it stores in cookies please review their documentation.
The following cookies are used by Google Analytics:
- _ga is used to distinguish users (anonymously) and expires after 2 years
- _gid is used to distinguish users (anonymously) and expires after 24 hours
- _gat is used to manage usage of the analytics functions and expires after 1 minute
- _gac contains anonymous usage information and expires after 90 days
The following cookie may be used to provide other normal website functions:
- asp.net_sessionid contains session related information for the user and expires when the browser is closed
If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However, this is likely to adversely affect the functionality of the websites you visit. For further information visit: www.allaboutcookies.org